Locking up luggage at a railway station is a basic service many passengers want to use. Especially when they try to use their time efficiently, like for shopping, for meetings, or for sightseeing, luggage often accommodates. Most of today's luggage lockers do not fulfil the needs of modern travellers. This paper gives an overview of all the passengers needs and expectations with regards to station luggage storage and benefits for station operators who offer suitable and accepted storage systems.

luggage, lockers, customer friendliness, accessibility