Passenger transport plays an important role in large cities around the world. According with this, the administration of these cities pays much attention to urban transport, specifically, in the formalization and establishment of standard criteria for the quality of transportation. The main criteria are the “Regularity of transportation” and “Vehicle occupancy”. Having standards is the first step to improve the quality of the transport service, the next step is the execution and application of these standards. In this article, the issue of improving the quality of passenger transport services is considered based on the forecast and control of the vehicle occupancy and the management of the transportation process based on the results of the forecast. The necessary condition for the implementation of these tasks is the use of telematic means as the Automated Passenger Counting System for monitoring passenger flow at bus stops. This information is the source data. In the article, we show the results of the study of the trunk routes of urban transport in Moscow. It is shown that the situation regarding passenger dynamics differs every time for each route, which requires different analytical methods for forecasting and control of vehicle occupancy for each case. Various methods for predicting vehicle occupancy were developed, and it is shown that the effectiveness of these forecasting methods depends directly on the characteristics of passenger flow. The control of the flow of passengers based on the established standards will avoid overloading the buses that circulate on the main roads of large cities, thus improving the quality of the transport service on the route.

Public transport; ITS; vehicle occupancy; passenger traffic; telematics