User of transport services is company or person who, based on contract signed with the carrier, acquires certain rights and assumes certain obligations. The task of the railway company is to meet the needs of service users, the economy and society as a whole, in terms of passenger and cargo transport. If the services and their quality meet the user's demands and the prices are stimulating, it will provide a satisfactory sale of services, as well as the capacity utilization. This paper deals with analytical processing of existing and potentially important users of transport in order to create a basis for consideration of the economic interest of the railways.

user of transport; transport contract; quality of service;